Level Up Your Customer Experience with Klaviyo New Customer Hub
Ever notice how some websites just get you? They seem to know what you like, remember your past orders, and make it super easy to find help if you need it. Well, that's what Klaviyo's new Customer Hub is all about – making your online store feel just as welcoming and helpful for your signed-in customers.
What's This "Customer Hub" Thing Anyway?
Think of it like a special VIP lounge for your customers once they log in. Instead of just a boring old account page, Customer Hub guides them through everything – from spotting cool new stuff to buying it, and even getting help after they've bought it. It's all about making their life easier, right there on your site.
Why Should You Even Care?
Here's the deal: people who log into your site usually spend more money and are more loyal. They're already invested! Customer Hub helps you supercharge that. With it, your logged-in shoppers can:
Track their packages, start a return, or tweak their subscriptions with zero fuss.
Discover new products they'll actually love, thanks to smart recommendations.
Get quick answers to their questions, without having to dig around.
Basically, it makes your customers happier, which means they'll stick around longer and buy more from you. Win-win!
How Does It Work? It's Pretty Slick!
Once you turn it on, Customer Hub pops up as a neat little "drawer" on your site whenever someone clicks their account icon or goes to your account page. If they're not logged in, it'll ask them to. Once they are, boom! They get their own personalized space.
This "hub" has different sections you can customize:
"For You": This is where you can show off their loyalty points, special coupons, or even products they've "favorited" – truly personal stuff!
"Orders": A quick look at their past purchases, with easy buttons to track a package or start a return.
"Profile": Where they can quickly check or update their address and contact info.
"Chat (Optional)": Want to offer live chat? This tab lets them talk directly to your support team, and you can handle it all right within Klaviyo.
You can tweak how it looks to perfectly match your brand, add cool features like product recommendations, and set up how customers can get help. It's all about making it feel like a natural part of your website.
Ready to Roll? (It's in Beta for Now!)
Customer Hub is currently in a testing phase (what we call "beta"). If you're on a paid Klaviyo email plan and use Shopify for your online store (and it's in English), you might be able to get in early! While it's free during this testing period, it will be a separate paid feature later on.
If you're looking to give your customers a smoother, more personal, and super helpful online experience, Customer Hub could be just what you need. It’s all about building stronger relationships with the people who matter most: your customers!
Go check your Klaviyo account to see if you have access to Customer Hub or jump on the waitlist! Your customers will thank you!
Watch the video below :)